MY eBILL ACCOUNT

policies, privacy, and procedures

Online Payment Policies: Wheat State Technologies is a provider of residential and commercial telephony and Internet services.

Service Delivery Policy: Wheat State Technologies delivers ongoing services via copper telephone lines and fiber-optic cables to our customers’ premises. New order installation time will vary depending on the services ordered and the location to which service is to be delivered. Please contact our customer service department with regard to new orders for complete details regarding installation time and cost. New service orders are not possible via our online bill payment system at this time.

Privacy Policy and Identity Protection Procedures: We value you as a customer and we know how much your privacy means to you. In the normal course of providing you telecommunications service, Wheat State Technologies collects and maintains certain information about you, whether it is the information actually contained on your monthly phone bill or information specific to your identity. Wheat State Technologies uses this information to conduct our business, to advise you of our products and services, and to provide you with excellent customer service.

When you contact one of our customer CARE centers for assistance we may verify your identity prior to accessing your account information. This is to protect your identity and prevent fraudulent activity from occurring. We may ask you to verify information that identifies you as the primary account holder. Any information that we collect from you will be used to identify you, your consumer identity and your account information– these safeguards have been implemented to protect you from fraud and/or identity theft.

Wheat State Technologies Privacy Statement: Wheat State Technologies does not sell customer information. In order to protect customer information, we use technology and procedural safeguards to protect your privacy. We review our policies and practices, and monitor our customer CARE centers and computer networks to prevent unauthorized access or usage. We may be required to disclose your customer information for legal and regulatory reasons such as a court order, to investigate fraud or other unlawful uses of communications services. We may also share your customer information with consumer credit-reporting agencies to verify your identity and/or credit history, and provide information to collection agencies as necessary. We respect your privacy and we’re committed to keeping you informed and protected.

Refund/Return/Cancellation Policies: Accidental overpayment of your account will be immediately refunded upon request, to the payment method used to make that payment. Refunds for cancelled services or service quality related issues are handled on a case by case basis by customer service. The return of equipment sold by Wheat State Technologies to be used in conjunction with your services varies by the type of equipment, length of service, and reason for the return. Please contact customer service for details.

Contact Information: Our customer service department can be reached anytime at (800) 442-6835, by e-mail at care_team@wheatstate.com , or by fax at (620) 782-3302. Our main business office is located at 106 W 1st Street, Udall, KS 67146, USA. Postal mail should be addressed to Wheat State Technologies, PO Box 320, Udall, KS 67146.