WST Formal Review of Customer Concern - Wheat State Technologies

WST Formal Concerns and Disputes

Wheat State Technologies’ Customer CARE, Installation, and Service Teams are customer service experts. Knowledgeable and efficient, WST’s knowledge base has over 400 years of combined service. From Fiber Internet to Landline phone service, WST checks all the boxes to hit the mark 99% of the time in resolving customer billing or service issues ON THE SAME DAY REPORTED. WST strives to resolve ALL issues within the first 24 hours. Customer Service is available on weekends and holidays by contacting the Help Desk directly at 1/888 377-6523. Emergencies may be dispatched to your local service technician. Help Desk technicians are available 24/7/365.

For billing or service concerns, please contact your local Care Team business office:
● Care Team members can discuss the situation with you to reach a resolution.
● The Care Team is empowered to review disputed bills, correct errors, and prevent or postpone suspension while reviewing a complaint.
● The team may conduct a formal review on your behalf regarding any concern you may have.
● If needed your complaint can be escalated to the General Manager. If you still have concerns, please complete the following form.

Please present your reasons for concern by completing the form below to submit for formal review.

Please select: *

Residential
Business

Service affected (select one or as many as involved): *

Fiber Internet
Landline or Long Distance

Equipment affected(select one or as many as involved): *

Today's Date: *

Account Number: *

Account Name: *

First and Last Name

Company Name: *

Contact Person: *

Best time of day to reach you? *

Morning
Afternoon

Best way to reach you? *

Home/Cell Phone
Office Phone
Email

Contact Email Address: *

Contact Phone Number: *

Please select: *

Billing Issue
Service and Repair Issue

Date issue began: *

Date

Time

WST Staff Member you initially spoke with *

Please describe: *

How would you like your concern resolved? *

After receiving the completed request, the WST Care Team will contact you within 24 hours.*

If you are unhappy with WST’s resolution, you may contact the KCC’s Consumer Protection Help Line at 1/800 662-0027 or contact the FCC at 1/888 225-5322 regarding the issue.

* Subject to office hours.