Broadband Internet Service Agreement (continued)
PERFORMANCE LEVELS: Data speeds quoted in Service are maximum speeds. Speed performance is subject to upstream Internet conditions and may be lower because of peak capacity, PC hardware and software, wiring conditions inside your premises and website congestion. Data speeds are delivered on a “best effort” basis and are not guaranteed. All plans are subject to network availability.
TERMINATION OF SERVICE: Service shall not be used for ANY PURPOSE THAT VIOLATES THE LAW or in any manner that will interfere with the use of Service by one or more Customers. Unlawful or interfering uses are grounds for termination of your Service. The high-speed Service provided is for the specific location designated and use at or by another location or involving the resale of bandwidth or any other part of the Service is prohibited. The Company may also terminate your Service for non-payment or for any violation of any of the terms contained herein. You may terminate your Service at any time after the initial commitment period by notifying the Company of your intention to do so. You are responsible for payment of outstanding charges for the period of time in which the Company provides you Service.
LIMITATIONS OF WARRANTIES: The Company will use good faith efforts to provide continuous satisfactory Service. However, Service may be temporarily interrupted because of weather conditions, governmental orders, system modifications or repairs, system capacity limitations, security measures, equipment malfunctions, etc.
If Service is interrupted for more than 48 hours other than by negligence or willful act of the customer, an allowance at the published rate for the Service at the time of interruption shall be made for the time such interruption continues, after notice and demand to the Company. No other liability shall in any case attach to the Company on account of interruptions of Service.
LIMITATION OF LIABILITY: In no event will the Company be liable, under any legal theory, for lost business, profits, or revenue, damage, accident, injury to person or property (including death) or any other losses, claims, or damages, including any incidental, special or consequential damages, caused, arising from or related to, directly or indirectly, your (or any other person’s) use of your internet Service, the Company’s equipment, the Company’s network or Service, or the Company’s provision or failure to provide or make available such network or Service.
Guidelines for Internet Use
All broadband subscribers must adhere to the Acceptable Use Policy of the High Speed Internet service. This policy was formulated: to protect our network, our users, and the Internet community as a whole from harmful, inappropriate, illegal or otherwise objectionable activities. To ensure the security, reliability, and privacy of our systems and network, as well as the networks and systems of others. To encourage the responsible use of Internet resources. To preserve the privacy and security of individual users. Prohibited Internet activities subject to termination of service include fraudulent conduct such as: Spamming or promoting illegal money-making schemes, disseminating illegal materials, infringement of intellectual property rights such as the illegal downloading of: MOVIES, MUSIC, and other copyrighted materials.
We want to ensure a safe, high-quality Internet experience for everyone, so please review your complete Internet Service agreement received during installation or call for a copy. If you are unsure whether any contemplated use or action is permitted, please contact us at 1(800) 442-6835 and we will assist you.